PRIVACY POLICY

Effective Date: June 1, 2026

  1. Introduction

Welcome to Servolog USA LLC (“Servolog,” “Company,” “we,” “our,” or “us”).

Servolog USA LLC is committed to protecting the privacy and security of the personal information entrusted to us by our customers, suppliers, partners, website visitors, and business contacts.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our website and related business activities.

By accessing or using our website, you agree to the terms of this Privacy Policy.

  1. Information We Collect

Information You Provide Directly

We may collect information you voluntarily provide, including:

  • Full name
  • Company name
  • Job title
  • Business email address
  • Telephone number
  • Mailing address
  • Shipping information
  • Inquiry and correspondence information
  • Information submitted through contact forms
  • Information provided during requests for quotations, procurement, sourcing, repair, logistics, or technical support services

Information Collected Automatically

When visiting our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device identifiers
  • Operating system
  • Website usage information
  • Pages visited
  • Date and time of access
  • Referring URLs
  • Cookie identifiers

Business Transaction Information

As part of our operations, we may collect information related to:

  • Purchase orders
  • Supplier registrations
  • Vendor qualifications
  • Customer account management
  • Contract administration
  • Logistics and shipping documentation
  1. How We Use Information

We use personal information for legitimate business purposes, including:

  • Responding to inquiries and requests
  • Providing products and services
  • Managing customer and supplier relationships
  • Processing orders and transactions
  • Performing logistics and supply chain activities
  • Providing technical support
  • Improving website functionality
  • Sending business communications
  • Maintaining security and fraud prevention measures
  • Meeting regulatory and legal obligations
  • Supporting compliance with export control regulations
  • Protecting Company assets and rights
  1. Export Control and Regulatory Compliance

Servolog USA LLC operates in industries that may be subject to U.S. export control laws and regulations, including but not limited to:

  • International Traffic in Arms Regulations (ITAR)
  • Export Administration Regulations (EAR)
  • U.S. sanctions regulations administered by the Office of Foreign Assets Control (OFAC)

Information submitted through this website may be reviewed for compliance with applicable export control and trade regulations.

Users should not submit classified, export-controlled, or otherwise restricted technical data through public website forms unless specifically authorized by Servolog USA LLC.

4A. Controlled Technical Data

Servolog USA LLC does not knowingly collect, receive, store, or process export-controlled technical data through publicly accessible website forms unless specifically authorized and protected through approved communication channels.

Users should not submit technical drawings, specifications, military data, engineering documentation, software source code, manufacturing instructions, or other controlled technical information through website contact forms unless expressly requested by an authorized representative of Servolog USA LLC.

Where applicable, Servolog USA LLC may implement additional safeguards and review procedures to support compliance with U.S. export control regulations.

  1. Cookies and Analytics

We may use cookies, web beacons, analytics tools, and similar technologies to:

  • Improve website performance
  • Understand user behavior
  • Enhance user experience
  • Measure marketing effectiveness
  • Protect website security

Visitors may control cookie preferences through browser settings.

Disabling cookies may affect website functionality.

  1. Legal Basis for Processing (GDPR Notice)

For visitors located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process personal information based on one or more of the following legal grounds:

  • Consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Protection of vital interests
  1. Disclosure of Information

We do not sell personal information.

We may share information with:

  • Affiliates and related companies
  • Service providers and contractors
  • Logistics and transportation providers
  • IT and cloud service providers
  • Professional advisors
  • Government authorities when required by law
  • Regulatory agencies
  • Parties involved in mergers, acquisitions, or business transfers

Recipients are required to maintain appropriate confidentiality and security protections.

  1. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • Right to know what personal information we collect
  • Right to request deletion
  • Right to request correction
  • Right to access personal information
  • Right to limit certain uses of sensitive personal information where applicable
  • Right not to be discriminated against for exercising privacy rights

To exercise these rights, contact us using the information provided below.

Servolog USA LLC does not sell personal information and does not share personal information for cross-context behavioral advertising.

  1. International Data Transfers

Information collected may be processed and stored in the United States or other jurisdictions where our service providers operate.

By using our website, you acknowledge that your information may be transferred internationally and processed in accordance with applicable laws.

  1. Data Security

Servolog USA LLC maintains administrative, technical, and physical safeguards designed to protect information from:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Destruction
  • Misuse

Security measures may include:

  • Access controls
  • Network security monitoring
  • Encryption technologies where appropriate
  • Employee confidentiality obligations
  • Vendor security assessments

Despite our efforts, no system can guarantee absolute security.

10A. Security Incident Reporting

Servolog USA LLC takes cybersecurity and information security seriously.

If you believe you have identified a security vulnerability affecting our website or systems, please notify us promptly at:

Email: info@servologusa.com

We will make reasonable efforts to investigate and address legitimate security concerns.

  1. Data Retention

We retain personal information only as long as necessary for:

  • Business operations
  • Contract performance
  • Legal compliance
  • Dispute resolution
  • Enforcement of agreements

Retention periods vary depending on the nature of the information and applicable legal requirements.

  1. Your Rights

Subject to applicable law, you may request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of personal information
  • Restriction of processing
  • Objection to processing
  • Data portability
  • Withdrawal of consent where processing is based on consent

Requests may be submitted using the contact information below.

  1. Third-Party Websites

Our website may contain links to third-party websites.

Servolog USA LLC is not responsible for the privacy practices, content, or security of external websites.

Users should review the privacy policies of those third-party sites before providing information.

  1. Children’s Privacy

Our website is intended for business use and is not directed to individuals under the age of 13.

We do not knowingly collect personal information from children.

  1. Do Not Track Signals

Some web browsers offer a “Do Not Track” feature that allows users to indicate their preference regarding tracking.

At this time, our website does not respond to Do Not Track browser signals. Users may control cookies and tracking technologies through their browser settings.

  1. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Updates will be posted on this page with a revised Effective Date.

Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.

  1. Contact Information

Servolog USA LLC
245 Creasman Drive
Winchester, Tennessee 37398
United States

Email: info@servologusa.com

Phone: +1 (931) 313-1030

Website: https://www.servologusa.com

For privacy-related requests, please contact us using the information above.

Last Updated: June 1, 2026